Please read this Return & Exchange Policy carefully.

Nextgen eHubTecnologies Solutions LTD (the Company), trading as eHub Technologies (the Business Name), is committed to offering quality products and ensuring that every customer has a satisfactory purchasing experience. While we strive to deliver products that meet or exceed expectations, rare instances of product defects may occur.

This policy outlines the terms under which eligible products may be returned and exchanged.

Eligibility for Returns (Exchange Only)

Returns are accepted strictly for products that are confirmed to be defective or faulty.

Customers may initiate a return within 30 days from the date of purchase, provided all return conditions are met.

To qualify:

  • The item must have a manufacturing defect and must not be functioning as intended.
  • Proof of purchase must be presented.
  • The product must remain in the exact condition received, including original packaging, manuals, accessories, warranty cards, and all inserts.
  • All serial numbers must match the original sales record.

Important Note:
Customer remorse, change of preference, or dissatisfaction unrelated to defect or fault does not qualify for return or exchange. We do not accept returns based on change of mind, incorrect selection, preference of color or model, or any similar reason.

No Cash Refund Policy

eHub Technologies operates a strict NO CASH REFUND policy.

Under no circumstances shall cash refunds, bank refunds, mobile money reversals, card reversals, or any other form of monetary reimbursement be issued.

Where a product is verified to be defective and meets all return conditions, the Company may offer an exchange in accordance with this policy.

Warranty Clause

If a product is sold with a manufacturer’s warranty or store warranty, and a defect arises within the warranty period, the product shall be handled strictly in accordance with the applicable warranty policy.

Products under warranty may be:

  • Repaired,
  • Replaced, or
  • Serviced

as determined under the specific warranty terms.

Warranty claims may be subject to assessment timelines, manufacturer procedures, and service center verification.

Being within warranty does not automatically qualify a product for exchange. The resolution shall follow the applicable warranty terms.

Exclusions

The following products are not eligible for return, refund, or exchange:

  • Products purchased during promotional periods, discounted sales, or clearance events
  • Items received as part of a gift
  • Items that are not faulty or defective but are being returned due to buyer’s remorse
  • Products damaged due to misuse, mishandling, improper installation, liquid damage, power surges, or physical impact
  • Products altered, repaired, or serviced by unauthorized parties
  • Items that are not faulty or defective

These exclusions are in place to ensure fairness and transparency in handling returns.

Return Request Process

If you believe that the product received is faulty or defective, please proceed as follows:

  1. Inspect the product upon delivery to verify any issues.
  2. Confirm that the defect is not due to misuse, mishandling, improper installation, or external damage.
  3. Contact our support team at returns@ehubtechnologies.com within 30 days of purchase.
    Please include a detailed description of the fault, images or videos demonstrating the issue, and proof of purchase.

Our support team will review the information and provide guidance on the next steps.

Inspection & Exchange Process

Once the returned product is received:

  • It will undergo inspection and technical verification.
  • If the defect is confirmed and qualifies under this policy, an exchange for the same product will be issued, subject to stock availability.
  • If the same product is unavailable, the Company reserves the right to provide a similar product of equal value.

If the defect is not confirmed or the return conditions are not met, the product will be returned to the customer without exchange.

Shipping Costs

Customers are responsible for all shipping costs associated with returning products.

Shipping fees paid during the initial purchase or return transit are non-refundable.

The Company is not liable for items lost or damaged during return transit. Customers are advised to use a reliable courier service with tracking.

Policy Updates

This policy may be modified or updated at any time, without prior notice, to reflect changes in legislation, business practices, or service improvements.
Last Updated: February 2024

We appreciate your understanding and cooperation regarding this policy. Our team is dedicated to providing you with excellent service and support.

For any inquiries, clarifications, or assistance, please contact:
📧 returns@ehubtechnologies.com
📞 +254 716 284 249

Thank you for shopping with eHub Technologies.
Your trust and satisfaction are important to us.

Sincerely,

Nextgen eHubTecnologies Solutions LTD

Download Return & Exchange Policy (PDF)